To offer best service and ensure fast worldwide deliveries, we work with UPS and DHL. Depending on the
region and zone provided by the shipping vendors the timescales and the prices of the delivery may vary.
However, to keep it hassle-free, here at Carlo Felice we charge a flat rate per shipping, as per below table.
1. Shipping method and cost.
Shipping rates are based upon shipment type and destination, and your rate will be automatically calculated at checkout. We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used only as reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes. In most cases, we will aim to ship with Express delivery (1-3 working days for UK and Europe and up to 10 working days for the rest of the world, although it may vary depending on a country). The shipping options, cost and timescales offered are provided in the table above.
COVID-19 Carlo Felice is open online and we are shipping worldwide as usual. Please note there may be delays in some cases, though we are doing our utmost to minimise this. Our shipping partners are temporarily offering a no-contact delivery option where the courier prints the receivers name instead of a signature.
2. Deliveries to Russian Federation.
Due to custom policies, some Russian regions may have order amount limitations on shipments from abroad. Restrictions do not apply for Moscow, Moscow region cities, St.Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities. If you are not sure whether your city is under restrictions, please contact Customer Care Team on [email protected] who will be happy to inform you.
3. Shipping to San Marino and Vatican City.
Available shipping options are the same as for Italy.
4. Shipping to Israel (Gaza).
All orders to Israel (Gaza) are temporarily suspended. To ensure that you can receive your package, please select an alternative shipping address.
5. Important delivery information.
Please consider the following information:
• all orders require signature upon receipt
Destination Cost Free delivery
UK FREE FREE for all orders
Europe GBP10 FREE for orders over GBP200
USA, Canada, Australia GBP20 FREE for orders over GBP300
Rest of the world GBP30 FREE for orders over GBP300
• we are unable to re-direct orders once items have been dispatched, so please ensure there is someone
who can sign at the shipping address
• UPS/DHLdoes not deliver to P.O. Boxes or use General Delivery
• if UPS/DL does not find anyone at the indicated delivery address they will try to deliver two more times,
leaving a card with instructions on each occasion.
6. When do we deliver.
Our online shop ships worldwide delivering 9am-5pm, Monday to Friday. The shipping agents do not deliver on holidays.
7. Free shipping.
From time to time, we will run campaigns offering free shipping promotions. Sign up to be notified of these offers in our regular newsletter.
We insure each purchase during the time it is in transit until it is delivered to you. We require signature for any goods delivered at which point responsibility for your purchased goods is passed on you. If you are not the receiver of the purchase (e.g. a gift purchase) then the person who signs for the package confirms receipt and is accountable for the package.
9. Tracking your order.
You can always check the current status of your shipment by visiting the website of the shipping agent. We will inform you on the tracking number and the agent upon dispatch.
10. Taxes and duties.
Local VAT will be applied for all EU and UK destinations.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means all relevant import taxes and duties will be included in the product price. The following countries are shipped on a DDP basis:
• EU countries
If you are ordering from outside the destinations listed above, the price you pay to Carlo Felice will exclude all relevant duties and taxes. As the recipient of the order, you will need to pay any import duties and taxes directly to the carrier to release your order from customs. We are unable to advise on the exact amount, and recommend you contact your local customs office/tax authority before placing an order. If a DDU (Delivery Duty Unpaid) destination is applicable, product prices displayed are exclusive of all taxes and duties, as well as EU/UK Vat. As a recipient you are liable for all import duties, customs and local sales
taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.
Please note that Russian Federation is a DDU destination.