To offer best service and ensure fast worldwide deliveries, we work with UPS and FedEx. Depending on the region and zone provided by the shipping vendors the timescales and the prices of the delivery may vary. However, to keep it hassle-free, here at Carlo Felice we charge a flat rate per shipping, as per below table.
* the cost is in Pound Sterling(GBP)
1. Shipping method and cost.
Shipping rates are based upon shipment type and destination, and your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used only as reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
We ship both Standard delivery (3-10 working days) and Express delivery (1-3 working days). The shipping options, cost and timescales offered are provided in the table above.
2. Deliveries to Russian Federation.
Due to custom policies, some Russian regions may have order amount limitations on shipments from abroad. Restrictions do not apply for Moscow, Moscow region cities, St.Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other bigger cities. If you are not sure whether your city is under restrictions, please contact Customer Care Team on [email protected] who will be happy to inform you.
3. Shipping to San Marino and Vatican City.
Available shipping options are the same as for Italy.
4. Shipping to Israel (Gaza).
All orders to Israel (Gaza) are temporarily suspended. To ensure that you can receive your package, please select an alternative shipping address.
5. Important delivery information.
Please consider the following information:
• all orders require signature upon receipt
• we are unable to re-direct orders once items have been dispatched, so please ensure there is someone who can
sign at the shipping address
• UPS/FedEx does not deliver to P.O. Boxes or use General Delivery
• if UPS/FedEx does not find anyone at the indicated delivery address they will try to deliver two more times, leaving
a card with instructions on each occasion.
6. When do we deliver.
Our online shop ships worldwide delivering 9am-5pm, Monday to Friday. The shipping agents do not deliver on holidays.
7. Free shipping.
From time to time, we will run campaigns offering free shipping promotions. Sign up to be notified of these offers in our regular newsletter.
We insure each purchase during the time it is in transit until it is delivered to you. We require signature for any goods delivered at which point responsibility for your purchased goods is passed on you. If you are not the receiver of the purchase (e.g. a gift purchase) then the person who signs for the package confirms receipt and is accountable for the package.
9. Tracking your order.
You can always check the current status of your shipment by visiting the website of the shipping agent. We will inform you on the tracking number and the agent upon dispatch.
10. Taxes and duties.
Local VAT will be applied for all EU and UK destinations.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means all relevant import taxes and duties will be included in the product price. The following countries are shipped on a DDP basis:
If a DDU (Delivery Duty Unpaid) destination is applicable, product prices displayed are exclusive of all taxes and duties, as well as EU/UK Vat. As a recipient you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to and payment of these is necessary to release your order from customs on arrival.
We are unable to advise on the amount this may be, we recommend that our clients verify local taxes and duties before placing an order.
Please note that Russian Federation is a DDU destination.