FREE DELIVERIES WITHIN THE UK

RETURNS AND REFUNDS
www.carlo-felice.com

HOW TO RETURN

1. Download the Return Form. You can find the form here.
2. Fill out the Return Form and once completed, include it in the return packaging. Use the order number as return ID. For returns outside of the European Union, attach 2 completed copies of the document.
3. To prepare for return and refund of your products follow the instructions of the courier. This information can be found on the return label which is in your package.
UPS:
• Take the printed label that you will find inside the original package and attach it to the outside of the return package.
• Contact UPS and arrange an appointment for the collection of your products
• You can contact UPS by phone. To find the number of the UPS call centre in your country, click here.
FedEx:
• Take the printed label that you will find inside the original package and attach it to the outside of the return package.
• Take the package to your nearest post office. You can find a list of post offices by clicking here.

SHIP TO:
Carlo Felice Limited
2 Box Corner, 68 Hampton Road Twickenham, TW2 5QX
United Kingdom

IMPORTANT INFORMATION:
You can send your return within 15 days from the date of the receiving goods.
Return the article in the original condition: should your returned item not satisfy these conditions, we reserve the right to refuse your request for a refund and the article will be returned to you.
Should you return an item because it has a defect, you will also be refunded for all shipping costs.

METHODS OF PAYMENT FOR REFUNDS

Refunds will be made according to the method of payment used for the purchase:
• PAYMENTS VIA CREDIT CARD: the refund will be credited to the same credit card that was originally used to make the purchase. The time lapse required for this credit to appear will depend on the credit institute.
• PAYMENTS VIA PAYPAL: the refund will be visible in your Paypal account within 48 hours after receipt of the e-mail confirming the reimbursement.
We will reimburse you within 30 working days after the date when the returned order has arrived at our warehouse, and we will notify you via e-mail. For orders that have been cancelled prior to shipping, the reimbursement will be made no later than 3 working days after the cancellation request has been processed.
If your order has been sent to a country outside of the European Union, the taxes and customs duties cannot be reimbursed by us: try to contact your Customs Office directly to see if they can help you to retrieve these costs.

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