The following Terms of Sale govern the offer and sale together with the Terms of Use, Returns Policy and Privacy Policy of products on www.carlo-felice.com/shop. Products purchased on www.carlo-felice.com/shop are sold directly by Carlo Felice Limited (the “Vendor”), with registered offices in United Kingdom, St Alban Tower, Wood Street, London, EC2V 7AF, VAT number 237729871.
Please contact our Customer Care for any further information, where you will find information on orders and shipping, refunds and returns of products purchased on www.carlo-felice.com/shop. Remember that you can always contact the Seller at the following email address: [email protected]
For any other legal information, go to the sections: Terms of Use, Returns Policy and Privacy Policy.

1.1 The Vendor offers products for sale on www.carlo-felice.com/shop and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
1.2 “Consumer” shall mean any individual who is acting on www.carlo-felice.com/shop for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.carlo-felice.com
1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.
1.4 These Terms of Sale govern the offer, transmission and acceptance of purchase orders relating to products on www.carlo-felice.com between the users of www.carlo-felice.com and the Vendor.
1.5 The Terms of Sale do not govern the supply of services or the sale of products performed by third parties that are on www.carlo-felice.com/shop through links, banners or other hypertext links. Before submitting orders and purchasing products and services from third parties, we recommend that you verify their Terms of Sale; the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.carlo-felice.com/shop and third parties.

2.1 To place an order for the purchase of one or more products on www.carlo-felice.com/shop, you must choose the product and click “ADD TO CART”. You can also use Carlo Felice app available on www.carlo- felice.com/app
2.2 Once you finished browsing you should click on cart icon and access a summary of the order , including information on the main characteristics of each product ordered and the corresponding unit price (including all applicable fees and taxes), the type of payment methods that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs.
2.3 The order shall be deemed to have been submitted when the Vendor receives your order electronically and the order information has been verified as correct.
2.4 Before submitting your order for the purchase of products, please carefully read the Returns Policy and these Terms of Sale.
2.5 After your order has been submitted in “CHECKOUT”, the Vendor will process your order.
2.6 After receiving your order we aim to process and dispatch requested items within two business days from the purchase.
2.7 The Vendor may refuse to process purchases if there are no sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the order has not been placed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.carlo-felice.com/shop are no longer available at the time you last accessed the website or submitted your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has already been paid, the Vendor will refund the amount paid for those items.
2.8 By submitting an order in “CHECKOUT”, you unconditionally accept and undertake to observe the provisions of these Terms of Sale. Should you not agree with certain provisions of these Terms of Sale, please do not submit your order for the purchase of products on www.carlo-felice.com/shop.
2.9 By submitting an order, you agree and accept these Terms of Sale as well as further conditions contained on www.carlo-felice.com, even through links, including the Terms of Use and Privacy Policy of www.carlo- felice.com.
2.10 Upon submission of an order form, the Vendor shall send you a purchase order receipt by email, containing a summary of the information related to the order form (Terms of Sale, the products’ main characteristics, detailed information on the price, payment, returns and shipping costs).

3.1 www.carlo-felice.com/shop only offers products bearing the “Carlo Felice” brand purchased directly by the Vendor from Carlo Felice Limited – with registered offices in United Kingdom- and/or their authorised manufacturers.
3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on www.carlo-felice.com/shop on each product page. The images and colours of products offered for sale on www.carlo-felice.com may not exactly correspond to the real products, due to the Internet browser or monitor used.
3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.
3.5 Orders received from countries other than those selected for shipping or to addresses to which the Vendor cannot ship cannot be accepted.
3.6 All products sold by www.carlo-felice.com/shop come with an identification tag attached with a disposable seal. Please do not remove the tag and seal, which are an integral part of the purchased products.
3.7 If you exercise your right to return the products, the Vendor may refuse to accept products that are damaged, without the tag or which have been altered in their main characteristics or quality.

4.1 Payment of the product prices and the relative costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
4.2 If you choose to pay by credit/debit card, all financial information (credit/debit card number, expiry date, etc.) are forwarded to PayPal which, guarantees the security of online transactions. Your financial information will never be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud on www.carlo-felice.com to the police. The price for the purchase of products and the costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

For information on specific product shipping and delivery procedures, access the Customer Care area. Please read these sections carefully. The information provided forms an integral part of these Terms of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

Please contact our Customer Care for any further information. For further clarifications, access the Customer Care area.

7.1 You can cancel the contract with the Vendor, without any penalty and without providing a reason, up to fifteen (15) working days from the date of receiving the products purchased on www.carlo-felice.com/shop. It is not possible to return an item in exchange for another.
7.2 For details on how to cancel the contract, please refer to the Returns Policy section. Please read these sections carefully. The information provided forms an integral part of these Terms of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

8.1 You will find information on how we process your personal data by reading the Privacy Policy.
8.2 You are advised to read, if you haven’t already done so, our Terms of Use which contain important information on how we process the personal data of our users and on the security systems we use.
8.3 For further information on our Privacy Policy you can contact us at: [email protected] or at Vendor’s
registered offices located in United Kingdom.

These Terms of Sale are governed by English law.

The Terms of Sale may be amended from time to time due to new laws and regulations or for other reasons. The new Terms of Sale shall be effective as of the date of publication on www.carlo-felice.com

Carlo Felice Limited, St Alban Tower, Wood Street, London, EC2V 7AF, United Kingdom. VAT no: 237729871
Last update: June 2020

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